SERVICE MANAGEMENT

NetCom’s TruManage portfolio of managed services offerings provide customers with an assurance that their Service Management systems run optimally and efficiently. Instead of having to train and maintain expensive technical staff, customers can tap into the pool of highly-trained technical resources available 24x7 staffed by NetCom. The range of services provided include applying patches and service packs, creation and assignment of service requests, creating workflows, implementing ITIL processes, providing helpdesk services, creating reports and dashboards, and optimizing the service desk infrastructure..

TruManage IT Service Management helps customers in several ways as listed below:

• Reduce operational costs

• Implement best practices and ITIL processes

• Keep service desk systems up to date

• Achieve and maintain regulatory compliance

• Improve uptime and system reliability

• Improve efficiencies through integration of Asset Management, Infrastructure Management and Service Management systems